How Can We Help You?

Yes, absolutely! All TISA Silver Elegance pieces are crafted from genuine 925 sterling silver and come with proper hallmarks certifying authenticity. Each piece meets international standards for sterling silver purity (92.5% pure silver).

We process orders within 1-2 business days. Delivery typically takes:

• Metro cities: 3-5 business days
• Other locations: 5-7 business days
• Remote areas: 7-10 business days

You'll receive tracking information once your order ships.

We offer a 7-day return policy from the date of delivery. Items must be unworn, in original condition with tags attached. Customized or engraved pieces cannot be returned. Refunds are processed within 5-7 business days after we receive the returned item.

To maintain the beauty of your silver jewellery:

• Store in a cool, dry place away from moisture
• Clean with a soft cloth after each wear
• Avoid contact with perfumes, lotions, and chemicals
• Remove before swimming or bathing
• Use a silver polishing cloth for tarnish removal

Once your order ships, you'll receive an email with tracking information. You can also log into your account and view order status under 'My Orders'. If you need assistance, contact our support team with your order number.

Currently, we ship within India only. We're working on expanding to international markets soon. Subscribe to our newsletter to stay updated!

We accept all major credit/debit cards, UPI, net banking, and digital wallets. All transactions are secure and encrypted.